Privacy Policy

Last updated: July 24, 2026

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At Qak Contracting Ltd., operating as QAK Build, we are committed to protecting the privacy and security of your personal information. This Privacy Policy explains our practices regarding the collection, use, storage, and disclosure of your information when you visit our website at www.qakbuild.lat or use our computer systems design and related services. Please read this policy carefully to understand how we handle your data. This policy was developed by QAK Build to demonstrate our commitment to transparency and compliance with applicable privacy laws.

1. Information We Collect

We collect several categories of information from and about users of our website and services to deliver and improve our offerings. This includes personal identifiers such as your full name, email address, telephone number, billing and shipping address, company name, and job title when you voluntarily provide this information through our website contact forms, service inquiry submissions, account registration, or during the course of our professional engagement.

We automatically collect technical information when you visit our website including your Internet Protocol (IP) address, browser type and version, operating system, device type, screen resolution, referring URLs, and browsing behavior including pages viewed, time spent on pages, and navigation patterns. We also collect information about your interactions with our email communications, including open rates and click-through rates.

When you engage our services, we collect additional information necessary to perform our work including project requirements, technical specifications, system architecture documentation, network topology data, software and hardware inventories, security assessment findings, and any other information you choose to share with us during the consultation, design, implementation, and support phases.

2. How We Collect Information

We collect information through several methods. Direct interactions occur when you fill in forms on our website, correspond with us by phone, email, or mail, subscribe to our newsletter, request services, participate in surveys, or provide feedback. Automated collection happens through cookies, server logs, web beacons, and similar tracking technologies as you navigate our website.

We may also receive information about you from third-party sources including business partners, analytics providers, advertising networks, search information providers, credit reference agencies, and publicly available databases. We combine information from these sources with data you provide directly to enhance our ability to serve you, personalize your experience, and offer relevant services.

5. Legal Basis for Processing

We process your personal data on the following legal bases: performance of a contract when processing is necessary to provide services you have requested or to take steps at your request before entering into a contract; legitimate interests including direct marketing, fraud prevention, network and information security, and service improvement where your interests and fundamental rights do not override those interests; compliance with a legal or regulatory obligation; and consent where we specifically ask for your permission, such as for certain direct marketing activities.

6. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes for which it was collected, including satisfying legal, accounting, and reporting requirements. To determine appropriate retention periods, we consider the amount, nature, and sensitivity of the data, the potential risk of harm from unauthorized use or disclosure, the purposes for processing, and applicable legal requirements. Client records are generally retained for the duration of our engagement plus seven years. Marketing data is retained until you opt out or after three years of inactivity. Analytics data is retained in de-identified form for 26 months.

7. Data Security

We implement comprehensive security measures to protect your personal data including encryption of data in transit using TLS 1.3 protocols, encryption of data at rest using AES-256, multi-factor authentication for all system access, role-based access controls with least-privilege principles, regular security awareness training for employees, annual penetration testing, intrusion detection systems, 24/7 security monitoring, incident response procedures, and regular backups with tested restoration processes. While we strive to protect your data, no security system is impenetrable and we cannot guarantee absolute security.

8. Information Sharing

We do not sell your personal information. We may share your data with service providers and subcontractors who perform functions on our behalf including cloud hosting, payment processing, email delivery, data analytics, and professional consulting services. We may share with professional advisers including lawyers, accountants, and auditors. We may disclose information to regulatory authorities, law enforcement, or courts when required by law. We may transfer data in connection with a business transaction such as a merger, acquisition, or asset sale. We may share with your consent or at your direction.

10. International Data Transfers

Your data may be transferred to and processed in countries other than your country of residence. When we transfer data internationally, we implement appropriate safeguards including Standard Contractual Clauses, data processing agreements, and transfer impact assessments to ensure an adequate level of protection. Our servers and primary operations are based in Canada, and we take steps to ensure that any international transfers comply with applicable data protection laws.

11. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or operational needs. Material changes will be posted on this page with a revised last updated date. If changes significantly affect how we handle your data, we may provide additional notice by email or through a prominent notice on our website. We encourage you to review this policy periodically.